New insolvency support line to help firms ‘cut the noise’

Leading provider of audit, tax, and consulting services, RSM, is among the first to use the dedicated Insolvency Support Line service, which has been designed to handle high call volumes following administration announcements and minimise disruption for time-poor in-house teams. An average small business insolvency typically receives 50-60[1] calls in the first two weeks following an announcement, while high profile insolvencies of well-known high-street brands can receive hundreds of calls during that time. This new service ensures all calls are answered promptly and professionally with the help of a dedicated telephone number, a fully automated and customisable ‘Press 1’ menu and Moneypenny’s specialist financial receptionists, who are briefed with case requirements and frequently asked questions, to keep callers informed. The launch builds on Moneypenny’s wider offering of specialist call handling, live chat, and outbound support for accountancy and financial businesses across the UK. Louise Wilson, who heads the finance sector at Moneypenny, said: “We’ve created this service to remove the burden of trying to manage the barrage of calls that typically follow administration announcements, so that accountancy and insolvency teams can concentrate on processing cases. “It doesn’t make sense for firms’ specialists to be bogged down fielding calls from those worried about whether they’ll receive payment, or their goods, when it can be outsourced. With staff shortages affecting all sectors and insolvencies predicted to rise this year – this service offers a timely and flexible solution. Firms can build greater capacity into their operations, cut the noise and distraction of constantly ringing phones, and ensure all calls are answered professionally in-person.” Matthew Foy, associate director at audit, tax, and consulting service provider, RSM said: “Call volumes can be overwhelming and hugely disruptive in the days following a public announcement. This service allows us to ensure that all caller questions are answered and that investor expectations are managed brilliantly. We can now dedicate more time and energy to completing the administration process itself, knowing that calls, no matter how difficult they may be, are in safe hands. A dedicated phone number also protects the wider caller experience as the switchboard isn’t faced with a deluge of calls.” The new service is available in six and 12-month contract options and takes just 48 hours to set up. Moneypenny provides call and live chat solutions to hundreds of financial services businesses and is trusted by the UK’s top accounting firms, including 8 of the Top 20. Established in 2000, Moneypenny is the world's market leader for Telephone Answering, Live Chat, Outsourced Switchboard, and customer contact solutions. More than 21,000 businesses globally benefit from Moneypenny’s mix of extraordinary people and ground-breaking technology. For more information about how Moneypenny supports the accountancy sector, visit www.moneypenny.com/uk/accountancy-answering-services/