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Grant Thornton UK has partnered with Fenergo, an AI-powered client lifecycle management (CLM), know your customer (KYC) and anti-money laundering (AML) solutions provider. The firm said the move will make it “faster and easier for clients to get started working with the firm, without compromising on risk or compliance”.
It added that the platform will bring client onboarding, due diligence and compliance into a “single, streamlined experience”.
The move aims to reduce engagement start times and remove manual hand-offs while maintaining regulatory controls and risk management standards.
Fiona Baldwin, chief operating officer at Grant Thornton UK, said: “Getting started with an adviser should be straightforward – not slow or complicated. This new platform is the first key stage of helping us remove friction from onboarding while keeping our standards high. It means clients and Grant Thornton teams can start work with confidence, knowing that strong risk management and regulatory controls are built in from the outset.”
Ruth Ormsby, managing director, EMEA at Fenergo, added: “We are proud to partner with Grant Thornton as they reimagine their operating model for client onboarding, due diligence and service-line risk. Our mission is to empower users to focus on their most critical business priorities, gaining a competitive advantage through efficiency and personalised client experience.
“By leveraging AI, we aim to streamline workflows, remove waste and drive impactful outcomes. Grant Thornton’s adoption underscores our strategic growth in the professional services sector and the strength of our AI-powered CLM platform.”
