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Financial Ombudsman Service appoints interim chief executive

Nausicaa Delfas will take on the role, starting from the middle of May

The Financial Ombudsman Service (FOS) has announced the appointment of Nausicaa Delfas as its new interim chief executive and chief ombudsman.

Delfas, who is currently the Financial Conduct Authority’s (FCA) executive director of International and interim chief operating officer, will start the role sometime in the middle of May.

Previously, the FCA had already announced that Stephanie Cohen will join the body’s Executive Committee, replacing Delfas and taking up the role of chief operating officer in early June.

She will run the service as it recruits a permanent replacement for Caroline Weyman, who stepped down from leading the organisation after seven years.

The FOS, which was established two decades ago by the Financial Services and Markets Act, is a free service which settles complaints between consumers and businesses that provide financial services.

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Nikhil Rathi, chief executive of the FCA, said: “This is a fantastic opportunity for Nausicaa, and the Financial Ombudsman Service is very lucky to have her. I wish her the very best in her new role.”

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