HMRC has confirmed the appointment of three new director generals, with all roles beginning with immediate effect.
The changes follow the temporary departure of Melissa Tatton from her role as CEO of the Valuation Office Agency (VOA) and director general for the Covid-19 Response Unit (CRU), as well as the appointment of Angela MacDonald to second permanent secretary.
Karl Khan will now assume the role of director general of customer services on a temporary basis, while the process for a permanent appointment begins.
He moves from his current role as the Customer Service Group’s director of finance, planning and performance.
Jo Rowland will assume the CRU director general role on a temporary basis for six months, moving from her role as director of HMRC’s CRU, which she first took up in March.
In addition, Jonathan Russell will continue as interim CEO of the VOA for the next 13 months. He takes up the post after moving from chief people officer of the VOA in March, after Melissa Tatton took on the CRU role within HMRC.
Jim Harra, CEO and first permanent secretary said: “I’m very pleased that we can now announce these appointments – all of which are critical for delivering the support and service our customers deserve in this exceptionally busy and challenging time.
“Karl brings his existing knowledge and customer service expertise to the role in CSG, and I know will provide the strong leadership needed over the coming months.”
He added: “Jo has done a fantastic job leading the delivery of the CV19 schemes, and is a natural fit for the Director General role.
“Jonathan has provided excellent leadership of VOA over the last few months, and I know will continue to do so for the coming year.”