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Paul Douglas has been appointed as HMRC’s interim adjudicator, taking over from the current adjudicator, Helen Megarry, on 13 March.
He brings “extensive” experience in adjudication and is currently a freelance ombudsman in the financial services sector, as well as an independent investigator for Parliament on conduct and complaints.
Douglas will be in the post until a permanent adjudicator is appointed and will play an important role supporting the Adjudicator’s Office, ensuring there is a consistent service for HMRC’s customers during this transition.
The Adjudicator’s Office investigates complaints about HMRC and the Valuation Office Agency (VOA).
In the meantime, work continues to recruit a new permanent adjudicator.
