HMRC appoints interim adjudicator 

Paul Douglas has been appointed as HMRC’s interim adjudicator, taking over from the current adjudicator, Helen Megarry, on 13 March.

He brings “extensive” experience in adjudication and is currently a freelance ombudsman in the financial services sector, as well as an independent investigator for Parliament on conduct and complaints.

Douglas will be in the post until a permanent adjudicator is appointed and will play an important role supporting the Adjudicator’s Office, ensuring there is a consistent service for HMRC’s customers during this transition.

The Adjudicator’s Office investigates complaints about HMRC and the Valuation Office Agency (VOA).

In the meantime, work continues to recruit a new permanent adjudicator.