Your needs should come first: Partner with a provider who gets it
On behalf of Bright
When it comes to running a successful accountancy firm, your software provider should be an ally, not a source of frustration. However, we’ve been hearing murmurs in the industry about dissatisfaction with certain tax software providers. These stories paint a troubling picture of companies failing to put their customers’ needs first.Whether it’s poor customer support, convoluted software updates, or a general lack of understanding of their users’ challenges, many accountants are finding themselves stuck with software that doesn’t measure up. If you’re one of them, it’s time to realise you deserve better — and it might be time to switch to a provider that truly prioritises you.
The dangers of settling for less
Sticking with a subpar software provider can hurt your practice. Here’s how failing to switch can impact your daily operations and long-term goals:
1. Wasted time on inefficient tools
Time is a precious commodity in accounting, especially during peak periods like year-end or tax season. Software that is slow, outdated, or not user-friendly makes tasks more time-consuming than they need to be.
Instead of streamlining your workflow, it creates more work — time that could be better spent offering value to your clients or growing your business.
2. Poor customer support leaves you in the lurch
Picture this — you’re filing an urgent tax return, but you encounter a technical issue. You reach out to your provider, only to face slow responses or support staff who can’t offer effective solutions (or maybe, support isn’t even available anymore!). Poor customer support like this can lead to missed deadlines, frustrated clients, and unnecessary stress.
A provider with poor support doesn’t just fail you; it fails every client depending on you to get the job done right.
3. A lack of industry understanding
Accounting is constantly evolving. Changes in UK tax regulations, new compliance procedures, and shifting industry trends can be overwhelming, especially without a software provider offering proactive solutions to adapt.
A provider who “doesn’t get it” places the burden on you to keep on top of every detail. They should be a partner in ensuring your business remains compliant and competitive, not another challenge to overcome.
Why you shouldn’t settle
If you’re experiencing any of the above issues with your current software provider, it’s time to ask an essential question — are you settling for less?
Changing providers can feel daunting, but the truth is that switching to software suited to your needs is an investment in your practice, your clients, and your sanity. Plus, the best providers will work with you to ensure a seamless migration.
You deserve a provider who prioritises your success, offers accessible and quality support, and understands the complexities of the industry.
Is your current provider falling short of your expectations?
If you believe it’s time to rethink your relationship with your current software provider, then we’re here to help. Remember, you shouldn’t feel stuck or undervalued when better options are within reach.
Don’t stick with less, choose Bright
At Bright, we believe that your needs should always come first. We’ve built our software solutions with one goal in mind — empowering accountants with industry-leading tools and unrivalled support to make their lives easier. So, if you feel victim to poor software providers, let our suite of best-in-class software solutions show you the way.
With recent tax software changes shaking up the industry, now’s the perfect time to explore BrightTax — our powerful cloud tax and compliance solution. Click below to learn more about BrightTax and how it can transform your practice.
