ICAEW launches new tech accreditation for client communications

The Institute of Chartered Accountants in England and Wales (ICAEW) has announced a new category within its Technology Accreditation scheme; ‘Client Communications’.

It also revealed that ClientWindow is the first solution to be accredited in this new category.

Launched in the Channel Islands, ClientWindow is a communications platform that integrates WhatsApp and WeChat with email for compliant client communications.

The ICAEW Technology Accreditation scheme assures firms that accredited products meet high standards in quality, security, and functionality. Through a “rigorous evaluation process”, ICAEW assesses solutions for regulatory compliance, data security, user experience, and industry adaptability, enabling firms to adopt innovations that enhance client service and operational efficiency.

ICAEW said the launch of this new category underscores the growing importance of chat-based client communications for businesses – not just as a necessary ingredient for success but also as a “critical requirement” for secure and compliant communications.

Craig McLellan, manager of the ICAEW Technology Accreditation Scheme, said:,“We are delighted that ClientWindow has been accredited by the ICAEW. It is important that we continue to give members the ability to review independently evaluated software that embraces the rapid changes in technology which is reshaping the finance and accountancy markets.”