Accountancy firm Douglas Home and Company has reported steady growth despite the pandemic – insisting that a “relentless focus’ on customer service has “paid dividends” for the business.
The firm revealed it recorded a 4% rise in turnover to £4m for the financial year 2020/21 and also maintained both client numbers and headcount.
The firm said the performance also keeps it on track with an “ambitious” business plan to “occupy a market gap it has identified between smaller accountancy firms and major players”.
With its headquarters in Kelso in the Scottish Borders, the firm has “expanded significantly” since it was established in 1983, developing from a predominantly rural-focused practice to now serving a wide range of businesses and corporates.
Darren Thomson, managing director of the 70-strong firm, which has eight offices across Scotland and northern England, said: “In common with virtually every other business in the country, we’ve faced headwinds and worries over this challenging year.
“Given that, it’s easy to understand why everyone at the firm is so pleased that we’ve managed to weather what’s been thrown at us, while actually maintaining some modest growth. I can’t praise our team highly enough for the herculean effort and commitment they’ve shown to get us here.”
He added: “Of course there is room in the market for firms of all sizes. But we believe there is a sweet spot between niche practices that offer a highly personalised service and the big four who are more impersonal, but offer a huge range of services.
“It’s a tricky path to negotiate, because it is dependent on achieving a certain scale while still maintaining personal relationships with clients. However, we absolutely believe in this approach so we doubled down on it during the pandemic.”