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Abrupt change at HMRC

By the Institute of Financial Accountants

As HMRC seeks to embrace the efficiencies offered by digitalisation, at the same time streamlining services and securing cost savings, accountants, agents, and businesses are entering a period of increased turbulence with the government department. With less than three days’ notice to taxpayers, HMRC closed the VAT registration helpline on 22 May, leaving many in limbo with their VAT tax queries.

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